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Delivery and returns
Delivery, cancelling within 14 days, and what to do if something is wrong.
Delivery
Delivery
Once we open, every KILO DELTA item will be made to order by our production partner after you order, then posted to you. Made to order in about 3–5 working days, then Royal Mail Tracked 48 about 2–5 days (or Tracked 24 about 1–3 days). These are estimates. We will deliver within 30 days of your order unless we agree a different date with you before you order. If we can't, we'll tell you, and you can cancel and get a full refund. If you told us before ordering that a delivery date was essential and we miss it, you can treat the contract as ended and get a full refund.
Items are our responsibility until they reach you or someone you nominate to receive them. If your parcel is lost or arrives damaged, tell us and we'll replace it or refund you.
Returns: email us first at kris@otas.live; then return to: OTAS Live Ltd, 6 Morar Road, Glasgow G52 1AX. See Returns and cancellations.
We deliver to addresses in England, Scotland and Wales only. We can't currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, BFPO or addresses outside the UK. Your order may arrive in more than one parcel.
Postage and packing. Product prices exclude delivery. Postage and packing are always charged as an extra at checkout. Delivery is never included in the product price.
Postage and packing rates (England, Scotland and Wales)
The charge depends on the total weight of your basket. Royal Mail Tracked 48 is the standard option; Royal Mail Tracked 24 is a faster option you can choose at checkout.
| Basket weight | Royal Mail Tracked 48 | Royal Mail Tracked 24 |
|---|---|---|
| 0 to 100 g | £2.88 | £3.48 |
| 101 to 699 g | £3.78 | £4.98 |
| 700 to 2,000 g | £6.29 | £7.38 |
| Over 2,000 g | DX courier: £11.99 per box of up to 6 kg | |
Made to order in about 3–5 working days, then Royal Mail Tracked 48 about 2–5 days (or Tracked 24 about 1–3 days). These are estimates.
Returns and cancellations
Changed your mind? You will be able to cancel within 14 days.
You can cancel your order for any reason within 14 days after the day you (or someone you name, other than the carrier) receive the item. If your order arrives in more than one delivery, the 14 days run from the day you receive the last item.
How to cancel: tell us clearly before the 14 days end. Email kris@otas.live, use our enquiry form, or use the model cancellation form below (you don't have to use it). Include your order number. We will confirm by email that we have received your cancellation.
Sending items back: first, email us at kris@otas.live with your order number to tell us you are cancelling. Then return the items to: OTAS Live Ltd, 6 Morar Road, Glasgow G52 1AX, within 14 days after the day you told us you were cancelling. You pay the cost of returning the items unless they are faulty or not as described. Please use a tracked service, include your order number, and keep proof of postage.
Your refund: we refund the price of the items and the standard delivery charge you paid (if you chose a more expensive delivery option, we refund only the cost of our standard option). We refund within 14 days after we receive the items back or after you send us proof that you have returned them, whichever is first. We use the same payment method you used, unless you agree otherwise, and we don't charge a fee for the refund.
Handling items: you may handle the items as you would in a shop, to check what they are, their fit and how they look. If an item has been worn beyond that, washed or damaged, or its labels have been removed, we may reduce your refund by the loss in value this caused, up to the full price.
Model cancellation form
To: OTAS Live Ltd (trading as KILO DELTA), 6 Morar Road, Glasgow G52 1AX, kris@otas.live
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
If something is wrong with your item
If something is wrong with your item
This is separate from your right to cancel, and it applies whether or not you have cancelled.
Under the Consumer Rights Act 2015, your items must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or not as described:
- Within 30 days of delivery you can reject it and get a full refund, including the standard delivery charge.
- After 30 days, or if you prefer, you can ask for a repair or replacement. If that isn't possible, or doesn't fix the problem, you can have a price reduction or reject the item for a refund. A deduction for the use you have had may apply after the first 6 months.
- If a fault appears within 6 months of delivery, it is assumed to have been there at delivery unless we can show otherwise.
To report a problem, email kris@otas.live or use our enquiry form with your order number and a photo. We pay the reasonable cost of returning faulty or wrong items, or we may ask you to keep them. These rights don't stop you making a claim later: in Scotland usually up to 5 years, and in England, Wales and Northern Ireland up to 6 years.